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DynaSky Damai FAQ - Damai Phone App General

General

What is Damai Phone App?

Damai Phone App is a free app that enables DynaSky home phone and Damai users the convenience to receive unlimited calls and make free or cheap quality international calls worldwide faster and easier on your iPhone, iPad (available soon), Android smartphone or tablets. Simply download the app, and start calling directly from your contact list, whenever and wherever you want.

Do I need to change my mobile carrier to use Damai Phone App?

No need. This feature comes with your DynaSky Home Phone or Damai Service. This app is downloaded from the App Store or Google Play on your phone.

Can I make calls without using my mobile carrier's service?

Yes. Please setup your internet connection and start making international calling calls via Damai Phone App.

Can I make calls when I travel abroad?

Yes. When traveling abroad, you can make calls via the Damai Phone App as long as you have WiFi or data service.

Which devices and operating system versions will Damai Phone App work on?

• iPhone/iPad/iPod Touch iOS 8.0 or higher
• Android OS version 4.0 or higher

Where and how do I get the app onto my iPhone/iPad/iPod Touch?

  1. Use your iPhone to scan the QR code below for quick installation:
    QR Code
  2. Or, from the App Store on your iPhone/iPad/iPod Touch, choose search and type in keyword "Damai." Tap on the Damai Phone application, and then choose Install.
  3. On your computer, from your iTunes, enter the App Store and search for Damai. Download the app on your computer, and then sync your iPhone//iPad/iPod Touch with your iTunes. (Be sure to enable sync on your downloaded apps by checking "Sync Apps" on the Apps tab on your iTunes.)

Where and how do I get the app onto my Android phone?

  1. Use your Android phone to scan the QR code below for quick installation:
    QR Code
  2. Or, find the Damai Phone app using the keyword "Damai," select the app. The item details screen appears.
    • Select either the FREE or Install button.
    • Press OK to accept permissions for the app. The Damai Phone App will start downloading immediately.
  3. You can also visit Google Play on your computer, search for keyword “Damai Phone" then download the Damai Phone App on your computer and install the application on your Android phone.

How do I log in or set up the Damai Phone app?

  1. Open the App, and then tap on “More”
  2. Tap on “Account Login”
    • Tap on “Scan Code” and scan the QR code we emailed you.
    • Tap on “Enter Code” and enter/copy & paste the QR code we sent you
  3. If you do not have a QR code, tap on “Get new code or recover code”
  4. Enter your 588 number
  5. System will email you a new QR code

Or please call 24/7 customer service 1-888-681-4588 for assistance.

How do I make a call from the Damai Phone App?

Please make sure that you are connected to WiFi or a mobile data network (3G/4G).

  1. Please make sure you are logged into your account. If not, please see “How do I log in or set up the Damai Phone app?”
  2. Once login is successful, you'll be taken back to the "Keypad" page
  3. Proceed to dial your destination number directly, or 588 number or select a contact from your phone contact list by tapping on the “contact” icon on the app’s keypad interface.
    • For U.S. & Canada calls, dial 1 + Area Code + Telephone Number.
    • For international calls (outside the U.S. & Canada) dial 011 + country code + area code + telephone number.
  4. Tap “Call” then you will see the app sending request
  5. Call connects.

Will the usage of Damai Phone app on my phone show up on my wireless phone bill?

Damai Phone App calling uses either your device's data plan or Wi-Fi and will show as data usage, just like as if you were browsing the internet or streaming video. Take advantage of free Wi-Fi access, or else, typical data rates will apply if you use your cellular data plan.

The Damai Phone is a FREE app to download offered by DynaSky. Calls made from the app will be billed as part of your DynaSky home phone/Damai phone plan.

What are calling rates when making calls via Damai Phone App?

Depends on your subscribed plan, please refer to the rates page for the rates of your intended destination.

Will Damai Phone App still work when I change my mobile handset?

Yes. You can continue to use Damai Phone App after registering your new cell phone in your account.

Will the App still work when I change my SIM card?

If your new SIM card uses the same phone number as before, there is no need to make any changes to your Settings, the Damai Phone app will continue to function right away.

How to recover my QR code to log in Damai Phone app?

  1. Open the App, and then tap on “More”
  2. Tap on “Account Login”
  3. Then tap on “Get new code or recover code”
  4. Enter your 588 number
  5. System will email you a new QR code

Or please call 24/7 customer service 1-888-681-4588 for assistance.

What happens if I upgrade my mobile phone OS?

If you are already using a supported OS version, you will continue to enjoy Damai Phone App. Please visit the Damai Phone App download page for your respective smartphone's application store, once in a while, to get updates or upgrades on Damai Phone App.

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