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Damai TV FAQ - Hardware and Interface

Hardware and Interfaces

Damai box does not start, power light is off.

Please check if power supply is normal.

Damai box does not start, power indicator is lit.

Please check if the HDMI cable is connected properly. You may need to power off the box, then turn back on the power then within three seconds, direct the remote control in front of the box and keep pressing down the “left arrow” on the remote control until prompted to restore factory settings.

What if picture color displays anomalies?

Please check if the HDMI cable is connected properly. Restart power or restore factory settings on the Damai box.

What if screens displays distorted, flashing or rolling picture?

Check the HDMI cable is connected properly, re-plug the HDMI cable or change under HDMI cable.

Got black screen after I turned on the Damai box. What do I do?

Please try to restore the factory settings. Please follow the steps: Reboot the box, (within the first 3 seconds), press down the left arrow "<--" on the remote control, until system prompts to restore the factory settings.

I get distorted picture after I changed the setting to high resolution, but it was fine at normal resolution.

You need to make sure that your TV supports high-resolution, and check if the HDMI cable is connected properly. Set the Damai box resolution to "Automatically detect."

What do I do if picture is fine but there is no audio.

Please check the volume and mute settings and the TV volume settings. Or restart the box and restore factory settings. Or Replace the HDMI cable.

Remote control is not working.

Please try to aim your remote control at the box, check if the remote indicator is flashing, and if power indicator on the box is working, and try changing battery. If all the above don’t work, please contact customer service and request for a new remote control.

After running for a period of time the box freezes, but resumes after reboot.

Please make sure that there’s no hot objects beneath the box. Please reboot and restore the factory settings. Or check if power supply is normal.

After running for a period of time the box restarts on its own, but operates normally after reboot.

Please make sure that there’s no hot objects beneath the box. Please reboot and restore the factory settings. Or check if power supply is normal.

The box automatically restarts after power on.

If the box frequently restarts automatically, please check if the power adapter is working properly. Inadequate power supply will trigger box to restart.

Wired internet connectivity is not working properly

Please verify that the network is working, or try restarting and restoring factory settings.

WiFi internet connectivity is not working properly

First make sure the network is normal. If the box had just been updated, then the WiFi signal cannot be loaded. It can be restored by rebooting the box. If the problem persists after restart, please disconnect power, reconnect power, reboot, and then keep pressing down the left on the remote control until prompted to restore factory setting.

What are the Damai box’s operating system specification?

Damai is equipped with Amlogic 8726MX, CPU dual-core 1.5GHz, GPU dual-core 400MHz. The current Damai box version customized with android 4.2.2 system.

HDMI output problem? No image?

  1. Please aim the remote control at the front of the box and press a button to see whether the indicator display flashing lights;
  2. Please check if the HDMI cable is plugged in, reverse the HDMI cable or try another HDMI port on the TV;
  3. Change a HDMI cable;
  4. Restart;
  5. Please make sure that the HDMI port used and the selected TV output source signal are the same;
  6. Try to restore the factory settings;
  7. If all of the above have no avail, please contact customer service.

External hard drive or flash disk gets rejected or cannot be read.

Currently Damai box supports FAT32 format external hard drive or flash drive; NTFS format is not supported. Once determined that your storage device’s format is FAT32 functioning normally, you can try to restore Damai box factory settings to resolve.

Damai box can support USB hub?

Damai box supports USB plug and play devices, including USB hubs. But the total output current is limited to up to 500 mA. When using of mobile hard drive, it is recommended to use powered USB HUB.

Damai box has 4 G flash drive, can the storage size be extended?

Damai HD box storage can be extended by external hard drive or thumb drive.

What is Damai box’s standard package?

Damai box standard package: Damai box, remote control (with battery), power adapter, power cord, HDMI cable, instruction manual.

What interfaces does Damai box have?

There are four interfaces on Damai box: the power connector, HDMI port, Ethernet port and USB port.

Does Damai box support VGA connector?

Damai box does not support VGA interface.

Can Damai box be connected to USB (wireless) keyboard, or mouse?

Damai box supports USB plug and play devices, wired (wireless) keyboard, mouse.

Damai HD box support external game controller?

Yes.

How long is the Damai box warranty?

Coterminous with the service contract.

Where and how to repair Damai Box hardware?

Please contact Customer Service Center 1-888-681-4588.

FaLang translation system by Faboba